Coronavirus

UPDATED: 13/12/2021


  • Attending the surgery
  • Appointments
  • Coronavirus (COVID-19) Vaccinations
  • Covid-19 Vaccine Status Certification
  • Testing
  • Routine vaccinations
  • Pregnant women and parents of young children
  • At-risk patients – working from home
  • Prescriptions
  • Mental Health
  • Additional services (Mind, Audiology appointments/drop-in)

If you have a new continuous cough OR a fever OR a change in your sense of smell or taste, do not attend the surgery – self isolate at home, visit 111.nhs.uk or call 111 if you do not have internet access. You should book a coronavirus test.


Due to the ongoing situation with Coronavirus, please limit all non-essential visits to the surgery. If you need to attend the surgery for an appointment:

  • Wear a face covering at all times.
  • When you arrive at the surgery you should wait by the barrier at the front door until a member of the reception team has signed you in.
  • Prior to entering the building you should sanitize your hands using the hand gel provided on the table at the front door.
  • Please respect social distancing when in the waiting area.
  • Do not try to enter the practice until 5 minutes before your appointment time to minimize time spent in the waiting room.

Despite the further easing of restrictions in England on Monday 19th July, we will continue to follow the above guidance. Public Health England’s infection prevention control guidelines are set to remain in place for all staff and visitors. That means NHS visitor guidance will stay in place across all health services including hospitals, GP practices, dental practices, optometrists and pharmacies to ensure patients and staff are protected.

Staff, patients and visitors will also be expected to continue to follow social distancing rules when visiting any care setting as well as using face coverings, mask and other personal protection equipment. The NHS will continue to support staff in ensuring that the guidance is followed in all healthcare settings.

Click here for further information.



As a precautionary measure we are limiting the amount of patients coming into the surgery as far as possible, for the safety of both patients and staff. Most GP appointments are currently being booked as telephone consultations in the first instance.

We are unable to take requests for any appointment via social media (e.g. Facebook). Please call the surgery on 01952 586616 (Option 1) to book an appointment or use online services (e.g. Patient Access or the NHS app)

Due to Covid-19 we have limited our online booking services to telephone consultations only. If, following a telephone consultation, a clinician feels you need to be seen in person, they will arrange this for you.


As a practice we are aware of the communication from NHSE and media regarding the opening up of GP receptions and appointments as of Monday 17th May. As a practice we are reviewing how we can maximise patient access, whilst maintaining safety for patients and staff safely as guidance changes.

At Court Street Medical Practice we have continued to work and support patients throughout the whole of the pandemic and have responded to more calls from patients throughout the whole of the pandemic, responding to unprecedented levels of demand. In the period March and April 2021 alone we have dealt with more calls than in any other period on record, and as a practice will continue to meet the needs of our patients as best we can, whilst continuing to support the COVID Vaccination program.

In the short term we will continue to limit access to the premises, and offer a triage first service in order to ensure patients are treated in the most appropriate way and will continue to offer remote consultations and appropriate face to face appointments until a safety review is completed.

We can confirm that face to face appointments HAVE continued throughout the whole of the pandemic, however we reinforce that this is following a triage first service in order to maintain the best interests of both patients and staff.


All those in the eligible cohorts are able to book their Covid-19 vaccination via the NHS website or by calling 119.

We are currently administering the Covid-19 booster vaccination at the surgery to those who are eligible. Please call us on 01952 586616 to book an appointment.

Click here to find other local Covid-19 vaccination sites.


Demonstrating your COVID-19 vaccination status allows you to show others that you’ve had a full course of the COVID-19 vaccine when travelling abroad to some countries or territories.

A full course is currently 2 doses of any approved vaccine. You can access your COVID-19 vaccination status through the free NHS App from 17 May 2021. You can access the app through mobile devices such as a smartphone or by tablet. Proof of your COVID-19 vaccination status will be shown within the NHS App.

Please note:

  • You do not need to contact us – the certification will be available automatically from May 17th 2021
  • The certification will be available via the NHS App (not the NHS Covid-19 App)
  • You must have both doses recorded before the certification will be available
  • If you do not have access the NHS App, you can call the NHS Helpline on 119 from 17 May to request a letter. This can take up to 5 days to reach you.

Anyone is eligible to get tested. Please note that we do NOT have access to testing kits at the surgery and cannot book these tests on your behalf. Please do not come to the surgery to get tested. If you have symptoms of Covid-19, please book a PCR test here.

Regular asymptomatic testing is now being encouraged. You can order free rapid Covid-19 tests here.

Antibody testing, to see if you have previously had Covid-19 is currently being offered to NHS staff. At this stage these tests are not being made available to the general public and therefore the advice is not to contact your GP practice or other local services until such time as Government guidance changes.


It is important that you or your child still have routine vaccinations. They protect against serious and potentially deadly illnesses and stop outbreaks in the community. If you or your child have coronavirus symptoms or are self-isolating but have an appointment for vaccinations – please call us for advice.


If you have received a letter from the NHS informing you to self isolate because you are in a vulnerable group, this should be sufficient for your employer to enable them to sanction working from home where possible.


Prescriptions can be ordered over the telephone by calling the Prescription Ordering Direct (POD) Service on 01952 580350 Monday-Friday. Please note that the POD service can get very busy at peak times. Only call the POD service when you have 7 days supply or less left of medication.

Prescriptions can continue to be ordered via Patient Access and the NHS App so please utilise these facilities if required. If you need your log-in details for these services, please call the practice to obtain these.

If you have no choice but to come to the surgery to order your medication, please drop the requests in the grey box on the wall in between the front doors (next to the red phone).

To help us keep supplying medicine to everyone who needs them, please only order repeat prescriptions in your usual quantities at the usual time.


NHS is here to support your mental health during the coronavirus pandemic, as well as your physical health.

If you are concerned about the mental health of your child, please contact us or check online self-referral options for under 18 year olds at https://www.nhs.uk/conditions/stress-anxiety-depression/

If you are facing mental health issues contact your GP or key worker, if you have one, and continue to access your mental health services as usual. We are also still open for new referrals, via your GP or online.

If you’re experiencing stress and anxiety, you can get further information, including how to self-refer to psychological therapies at: https://www.nhs.uk/conditions/stress-anxiety-depression/

If you are facing a mental health crisis, use the NHS 111 online service. If you cannot get help online, call 111.


A message from Telford Mind: In light of the fast moving current situation, Telford Mind has made the difficult decision to close all of its services that are based within Court Street Medical Practice whilst we evaluate our next steps. Telford Mind remains open for telephone support. Please call or text 07434 869248 and someone will ring you back. You can find out more on our Facebook page.

Cancellation of all Audiology Appointments and Drop-in Clinics: In line with current guidance from the Trust, we are no longer providing face to face appointments until Covid-19 is under control. If you require batteries, tubing, filters or hearing aid repairs, please contact us on:
Email: [email protected]
Online ordering: https://www.sath.nhs.uk/wards-services/az-services/audiology/battery/
Phone: 01743 261482
Useful website for self maintenance: www.c2hearonline.com
If your hearing aid is broken/faulty you can post your hearing aid to either Princess Royal Hospital or Royal Shrewsbury Hospital and it will be sent back by return.


Please click here to read our Coronavirus Privacy Notice.

For the latest up to date information, visit the NHS Website.

For information in different languages, click here.

Details and planning for the virus are continuously changing so please check our website and Facebook regularly.