Appointment Types

Please telephone 01952 586616 to book an appointment. Alternatively you can access appointments using Patient Access or the NHS App.

There are usually 2 doctors consulting morning and afternoon each day. You are entitled to see the doctor of your choice but as their clinics vary each week, you will need to check clinic times with reception. One doctor is on-call at all times on a rota system.

The receptionist may ask you for a reason for the appointment. This is simply so you can get the most appropriate care as quickly as possible. For example, our nurses are trained to deal with a range of issues. If your issue can be dealt with by a nurse, you may be able to have your concern seen more quickly than you would waiting for a GP appointment. All staff, including doctors, nurses and reception staff are bound by the same confidentiality agreement. Any information you give staff about your condition is in confidence and will not be shared with anyone outside the practice.


Routine Appointments

If you are requesting a routine consultation please, if possible, telephone after 09:30 to keep our lines free for urgent callers. We use a ten minute appointment system to minimise waiting times, however we sometimes cannot avoid running late. If you have multiple problems, or more than one family member to be seen, please make a double appointment. Please let us know if you are unable to keep an appointment so that another patient may be seen.


Urgent Appointments and Telephone Triage

If you require urgent medical attention on the same day, please telephone the surgery.  The receptionist will ask for your telephone number and an indication of the degree of urgency. The duty doctor or specialist triage nurse will then phone you back to give medical advice and if required, an appointment time for the appropriate tests or consultation will be made if you need to be seen.


Telephone Appointments

Telephone consultations can be a good means of communication with a patient to supplement the traditional surgery consultation. They are often a much quicker method of dealing with basic issues and for the GP they represent the means by which a consultation may be quick and concise. Not all conditions or queries are suitable for telephone advice. Please speak to a member of reception who will be able to book a telephone appointment for you if appropriate.


Online Access for Patients

We offer online access for patients for booking appointments, ordering repeat medications, messaging direct to surgery staff and also viewing a summary of your medical records. To register for this service please contact reception.


Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.